Free, personalised support for patients and caregivers
The Concussion & CTE Foundation HelpLine provides personalised support to those struggling with the outcomes of brain injury, as well as their families. If you or a loved one have suffered a recent concussion, are struggling with lingering symptoms, or are concerned about CTE, we want to hear from you.
Fill out the form and a dedicated member of the Concussion & CTE Foundation team will be in touch as soon as possible.
Share a Request for Support
Disclaimer
The Concussion & CTE Foundation HelpLine is a resource to help you find the medical resources that you or a loved one need. It does not provide medical advice and is not a substitute for medical treatment.
The Concussion & CTE Foundation HelpLine is not an emergency services resource. If you or a loved one is experiencing a medical emergency, you should contact 999.
The Concussion & CTE Foundation HelpLine is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.
Your HelpLine request may be shared with medical professionals or members of the Concussion & CTE Foundation community in the course of fulfilling your request.
At this time, the Concussion & CTE Foundation HelpLine only services the United States, Canada, Australia, New Zealand and the United Kingdom. If you are outside these locations, please refer to our website resources.
Frequently Asked Questions
The Concussion & CTE Foundation HelpLine is a free online resource referral service which provides information, guidance, and support to patients and caregivers living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE.
The Concussion & CTE Foundation HelpLine scope of services include recommendations for medical and mental health providers near you, information about symptoms and treatment options, connection to our peer support network, and information about clinical research opportunities.
The Concussion & CTE Foundation HelpLine does not provide direct medical or mental health services, case management, or crisis intervention and the HelpLine does not charge a fee. Whenever possible, Concussion & CTE Foundation HelpLine resource coordinators refer out to experts and organisations who provide services that fall outside our scope of services.
No, the Concussion & CTE Foundation HelpLine is not a crisis line. Our trained coordinators will help facilitate connection to crisis experts.
If you are experiencing a medical emergency or mental health crisis, please contact emergency services or a 24/7 crisis support provider such as the resources below for immediate support:
- Samaritans dial 116 123
- NHS dial 111 & press 2
Brain trauma can impact mental health in children and adults. It’s important to consult with a healthcare professional if you experience symptoms.
No. The Concussion & CTE Foundation HelpLine is not a medical service and should not be used as a substitute for medical advice.
No! The HelpLine is a service the Concussion & CTE Foundation can provide for free, thanks to the donations of our supporters.
You will not be charged a fee for the service.
No. The Concussion & CTE Foundation HelpLine does not provide or offer financial assistance of any kind.
The Concussion & CTE Foundation UK collaborates with our colleagues in the US to locate resources and respond to your request. Cases are reviewed Monday to Friday 9 a.m. – 7 p.m. Eastern Time (5 hours behind the UK) excluding all major holidays. Your request will be returned within five business days. Those made after hours will not be seen until the following business day.
After you hit submit, you will receive an email letting you know we have received your request and it will be returned within five business days.
At this time, case responses are limited to email correspondence. Please ensure the email you provide in your HelpLine request is one you monitor frequently. If you believe you did not receive a response, please check your spam folder or email us directly at [email protected].
The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one’s needs.
Your information may be shared with a Concussion & CTE Foundation staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organisations without your consent except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law.
The Concussion & CTE Foundation Peer Support Connection Program is an opportunity to connect with someone who understands the unique challenges of being a patient or caregiver for someone with PCS or suspected CTE. Click here to learn more.